Words

Words can be really hurting at times when it is misused. Even though one might say he/she didn't mean it and one said he/she is joking but sadly, that person has already had that sort of mentality. So sorry just won't help that well. Words can cause much misunderstanding as well. At times you might be wondering whether what is said by the person is earnestly true or is basically just a cover up. So... words...Why must it be words?